What drives patients to partner with their Huntsville primary care physician and then stay a part of the practice? What is it about the health care experience that compels patients to leave their current doctor and seek out new care? These are questions that we strive to answer at Innova Primary Care because your experience with your health care team makes a tremendous impact on your overall health. Research from a study on patient experience found that 59% of consumers thoughtfully consider their options before aligning with a doctor.

Are you happy with the health care you currently receive?

Patients today look for providers who accept their insurance, read reviews, ask for referrals, consider location, and do online research about their potential doctors. Health care consumers of today are savvy. They know their worth and have standards of care, standards that are all too often not implemented in traditional medical practices. This is why Innova Primary Care is so committed to changing the current health care systems that have led to the broken experience so many go through.

Innova Primary Care is committed to changing the health care system

So, what is it that sets us apart? We are committed to a different way of doing things in every aspect of your patient experience. From the moment you contact our office, you will know that we have transformed the patient experience. Statistics show that 1 out of every 5 patients believes that their health care provider does not genuinely care about their health. We believe every patient should feel like their physician is passionate about the quality of their health. When people do not feel like they are a priority, they seek out new care or avoid appointments. In fact, 74% of those surveyed said they would forgo a visit if they were not satisfied with their care. In light of this, how do we create a system that operates differently? First and foremost, we put the patient first.

Twenty-five percent of people believe that their doctor doesn’t care about them on a personal level

There has been a disconnect between what medical providers think their patients want and what patients actually desire. Many practices believe patients only want a high tech experience with short wait times and a caring atmosphere. We certainly think these are all great things to work towards. However, patients desire more than just modern amenities. Here is what current research suggests:

Patients want their physician’s time.

Gone are the days when patients would accept a quick visit with curt responses from their doctors. Even so, this is how many practices still run today. Imagine dealing with a frightening diagnosis or receiving results from your annual check-up in 5-minutes flat? It isn’t okay to work this way, and we don’t.

Innova Primary Care, under the helm of Dr. Brook Uptagrafft and our newest physician, Dr. Kelley Diaz, utilizes the services of our incredible CRNPs. Nurse practitioners are an invaluable asset to your health care. Because of the way we operate, we can ensure that patients have the accessibility and appointment flexibility they desire. Not only that, but your nurse practitioner will take all the time you need to answer questions and make sure that you are at ease when you leave our office. Your health matters. We will never rush your appointment for the sake of expediency. You can trust that we will take our time with you no matter the reason for your visit.  y

Patients don’t want to wait.

The typical patient experience begins with waiting for an office administrator to check-in. Next comes all the forms (and good luck finding a pen). After all of this, you sit and wait, sometimes up to a few hours just to see your physician. If you are lucky, you make it back on time but may still have to wait in your treatment room.

We do not operate like this.

Physicians and patients alike agree that shorter treatment times are essential for patient satisfaction, but most offices aren’t taking steps to alleviate this. At Innova, we run things a different way. When you step into the office, you will find that check-in is a breeze with our computer-based system. You don’t have to wait for anyone to finish a call or task to get started. Of course, we have an actual person at the helm to assist you with anything you need, so don’t fret. We have you covered from start to finish.

We also value your time. Cutting back on the amount of time that you wait to see your health care provider is a top priority for us. You can expect to be called back in a timely manner.

Patients expect expertise from their providers.

And rightfully so. When you need answers, you seek out those with the highest degree of knowledge. When you partner with Innova Primary Care for your health care needs, expertise is exactly what you will receive.

Physicians and CNRPs at the top of their fields make up our team. We know that you are entrusting your health and well-being to us, and we do not take this lightly. We know that you are trusting your health and well-being to us, and we do not take this lightly.

A visit to the doctor should not leave you feeling like you are inconsequential. You should never feel as though you were just a name on a list, an obligation. Innova Primary Care recognizes this, and we are taking the necessary steps to change the health care system from the inside out. Innova does mean ‘renew’ after all. We hope that you see and feel the difference here. For those of you looking for a care team, please reach out. We may be the change you need.