Mending People

Mending Standards

Mending People

Mending Standards

Mending People

Mending Standards

Mending People

Mending Standards

INNOVA PATIENT SUPPORT FOR AUGUST 2023

99.1%

patient portal/phone messages
addressed within 24 hours

:06 min

average lobby wait time

97 NPS

58 is avg NPS for the healthcare industry
(NPS=Net Promoter Score/Patient Satisfaction)