Innova Primary Care

WELCOME FROM OUR MEDICAL DIRECTOR

Welcome to Innova Primary Care! Thank you for entrusting us with your care in a world of a changing and uncertain healthcare environment.

Our goal is to provide you the most exceptional medical care in the most exceptional way. We do this by intentionally centering our healthcare services around compassion, quality and technology.

Looking to 2017 and beyond:
Navigating our healthcare system has become complicated. I know you must rely on your healthcare providers and their staff to help you find your way through this complex healthcare system. Figuring out insurance agreements, deductibles and copays is complicated enough not to mention obtaining your own personal medical information, obtaining referrals needed, prescription management through specified pharmacies and scheduling the appointments you need in a timely manner.

My vision for both my patients and my Innova Primary Care team for 2017 is to focus on improved education and simplification where we can in our complicated system of healthcare.

For you, that means providing you more and better resources to help you understand our community’s healthcare network. We want to provide you with more resources to understand healthcare costs and give you the information you need to make informed decisions about the services you desire. Additionally, we have upgraded the patient information so you can now research on your own on our patient portal. You are now able to search any medical topic to find a starting place for reliable, trustworthy medical information on the web. We’ve become more accessible than ever through the web message feature on our patient portal. Send me, my staff or nurse practitioners a message any time and we strive to respond to you within 2 business hours.

Brooke Uptagrafft, MD

Internally, our focus on simplification and education means I have also put a tremendous emphasis on improved staff education this year. We have increased our staff training to weekly sessions. These meetings include customer service training, medical training for our medical assistants and Nurse Practitioners, personal development training sessions (We’re now focusing on financial disciplines.) and “Mistake and Mindset” Meetings which we lovingly call “M&M” meetings. These are focused on reviewing any errors that occur within our office, discussing changes in protocols to eliminate those errors going forward and keeping the mindset needed between team members to enable us to have these productive collaborations.

Internal simplification in a busy medical office is difficult but we are focusing on using the technologies available to us to make things as simple and convenient for you as possible. For example, we’ve significantly reduced wait times at our front reception area and on the phones by adding a check-in kiosk where you can sign in by sliding your drivers license, update your demographic information and even pay your copay within just a couple minutes on an ipad.

Above all, we strive to provide you the best medical care possible with compassionate hearts. We are here to serve you and we look forward to serving you for many years to come.
-Brooke Uptagrafft, MD

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We celebrate rainy days at Innova with rubber duck races and wonderful banana bread! ... See MoreSee Less

WELCOME

PATIENTS FIRST

PROFESSIONAL AND PASSIONATE TEAM

WELCOME FROM OUR MEDICAL DIRECTOR

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