WELCOME FROM OUR MEDICAL DIRECTOR

Welcome to Innova Primary Care!  Thank you for entrusting us with your care in a world of a changing and uncertain healthcare environment.

Our goal is to provide you the most exceptional medical care in the most exceptional way.  We do this by intentionally centering our healthcare services around compassion, quality and technology.

Looking to 2017 and beyond:
Navigating our healthcare system has become complicated.  I know you must rely on your healthcare providers and their staff to help you find your way through this complex healthcare system.  Figuring out insurance agreements, deductibles and copays is complicated enough not to mention obtaining your own personal medical information, obtaining referrals needed, prescription management through specified pharmacies and scheduling the appointments you need in a timely manner.

My vision for both my patients and my Innova Primary Care team for 2017 is to focus on improved education and simplification where we can in our complicated system of healthcare.

For you, that means providing you more and better resources to help you understand our community’s healthcare network.  We want to provide you with more resources to understand healthcare costs and give you the information you need to make informed decisions about the services you desire. Additionally, we have upgraded the patient information so you can now research on your own on our patient portal.  You are now able to search any medical topic to find a starting place for reliable, trustworthy medical information on the web.  We’ve become more accessible than ever through the web message feature on our patient portal.  Send me, my staff or nurse practitioners a message any time and we strive to respond to you within 2 business hours.

Brooke Uptagrafft, MD

Internally, our focus on simplification and education means I have also put a tremendous emphasis on improved staff education this year.  We have increased our staff training to weekly sessions.  These meetings include customer service training, medical training for our medical assistants and Nurse Practitioners, personal development training sessions (We’re now focusing on financial disciplines.) and “Mistake and Mindset” Meetings which we lovingly call “M&M” meetings.  These are focused on reviewing any errors that occur within our office, discussing changes in protocols to eliminate those errors going forward and keeping the mindset needed between team members to enable us to have these productive collaborations.

Internal simplification in a busy medical office is difficult but we are focusing on using the technologies available to us to make things as simple and convenient for you as possible.  For example, we’ve significantly reduced wait times at our front reception area and on the phones by adding a check-in kiosk where you can sign in by sliding your drivers license, update your demographic information and even pay your copay within just a couple minutes on an ipad.

Above all, we strive to provide you the best medical care possible with compassionate hearts.  We are here to serve you and we look forward to serving you for many years to come.
-Brooke Uptagrafft, MD  

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We celebrate rainy days at Innova with rubber duck races and wonderful banana bread! ... See MoreSee Less

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Another morning at Innova begins! Alexa and Pandora keeping me company while assembling some more consult room furniture. ... See MoreSee Less

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A couple shots from our afternoon provider huddle today! Our team was busy preparing for our Friday guests. In our patient centered clinic, care coordination starts before your office visit! ... See MoreSee Less

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Huge thanks to Crunkleton: Commercial Real Estate Group for their help with our relocation! Check out these pictures of our new clinic! ... See MoreSee Less

Crunkleton broker Eric St. John worked directly with Innova Primary Care on the creation of the new innovative clinic on Chateau Drive. "I have spent the last year working with David Uptagrafft and D...

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Friday Update: WE MOVED!!

Today we moved into our new clinic at 247 Chateau Drive! Thank you to everyone for all their hard work getting the clinic ready! Our awesome team was busy cleaning, organizing and decorating our new space and we can't wait for you to see!

Big shout out to all the local business who have helped us with this project! Crunkleton: Commercial Real Estate Group, Joe Still Building, Cogent Studio, LLC, Business Interiors, Alabama Lawn Masters, Inc., Metro Signs & Wraps and Drop Metal for our signs, This Side Up Moving and also huge thanks to Dr Brooke's dad Hill Roberts for a huge amount of his time on IT work! Thank you for your hours of hard work!!
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Today we said goodbye to our home on Gleneagles Drive. We celebrated with a cookie cake and slide show with all of our memories. Best wishes to Dr. Carter and his team as we both begin a new chapter! ... See MoreSee Less

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Tomorrow our office will be closed as we complete the final phase of our move into our new location! Please note that starting June 3 all appointments will take place at our new clinic. We will be located at 247 Chateau Drive Huntsville, AL 35801. We look forward to seeing you soon! ... See MoreSee Less

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Full house at Innova Tuesday as we sprint to the finish. Meanwhile, Morgan's Corner is kinda sparse. ... See MoreSee Less

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Picture of our countdown clock this morning - 3days, 9hrs, 35mins! ... See MoreSee Less

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Our office will be closed today in observation of Memorial Day and will reopen with normal hours Tuesday, May 30. We hope you and your family have a wonderful day! ... See MoreSee Less

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Friday Update! Today our team went to see all the updates at our new clinic. Cabinets are being installed in our backstage area as well as patient rooms and landscaping has begun! Our official move date will be announced next week so stay tuned!

The clinic will be open tomorrow from 9:00am-2:00pm so don't let a runny nose ruin your long weekend and give us a call!
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Innnova night crew, checking on the flooring going in. Flooring crew out of Giles Co, TN - props on the solid overnight work. ... See MoreSee Less

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Who says you need a desk to get work done?! Our team came up with some creative work spaces while we moved our administrative office over to our new clinic today!

Thanks to our fantastic movers for all of their hard work! Stay tuned for phase 2 of our move coming soon!
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Good morning Innova team - today phase 1 of our move begins! Thanks to Strauss for the dramatic musical accompaniment... ... See MoreSee Less

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