Mending People

Mending Standards

Mending People

Mending Standards

Mending People

Mending Standards

Mending People

Mending Standards

INNOVA PATIENT SUPPORT FOR NOVEMBER 2023

99.62%

of 4,756 patient portal/phone messages
addressed within 24 hours

:06 min

average lobby wait time

95 NPS

58 is avg NPS for the healthcare industry
(NPS=Net Promoter Score/Patient Satisfaction)