Mending People

Mending Standards

Mending People

Mending Standards

Mending People

Mending Standards

Mending People

Mending Standards

INNOVA PATIENT SUPPORT FOR OCTOBER 2023

99.28%

of 5,148 patient portal/phone messages
addressed within 24 hours

:06 min

average lobby wait time

96 NPS

58 is avg NPS for the healthcare industry
(NPS=Net Promoter Score/Patient Satisfaction)