INNOVA PATIENT SUPPORT FOR AUGUST 2024
99.74%
of 6,976 patient portal & phone messages
addressed within 24 hours
:06 min
average lobby wait time
94 NPS
58 is avg NPS for the healthcare industry
(NPS=Net Promoter Score/Patient Satisfaction)
99.74%
of 6,976 patient portal & phone messages
addressed within 24 hours
:06 min
average lobby wait time
94 NPS
58 is avg NPS for the healthcare industry
(NPS=Net Promoter Score/Patient Satisfaction)
“‘The quality of mercy is not strained. It droppeth as the gentle rain from heaven upon the place beneath. It is twice blest: It blesseth him that gives and him that takes.’ – Portia, William Shakespeare, The Merchant of Venice, Act 4, Scene 1.
This quote was inscribed upon a large rock plaque that was visible daily to all medical residents, including myself. Every day, for three years, I read this quote both at the beginning and the end of my 12 and 24 hour shifts. The quote has now become a personal motto for me during my medical career. Serving patients in need of medical care is definitely a privilege and an honor, but, even more so, a blessing. I wish to form physician-patient relationship with you that will help improve your physical health, mental health, and overall well-being” – Dr. Kortni McCall, D.O.
Dr. McCall specializes in internal medicine as well as hospital medicine, caring for patients here at Innova Primary Care as well as patients at Crestwood Medical Center. She enjoys reading on a variety of topics, listening to an eclectic range of musical tastes, as well as traveling the world. She teaches medical students who are in the process of becoming physicians themselves. She participates in medical mission trips and is especially interested in sea turtle conservation efforts.
Dr. McCall and her healthcare team personally work with patients on the following:
Magnolia Regional Health Health Center Residency Program
West Virginia School of Osteopathic Medicine
University of North Carolina, Greensboro
B.S. Biology, Magna cum Laude August 2001-May 2005
Alpha Epsilon Delta Induction Ceremony Keynote Speaker, UAH, 2019
Legacy of Hope Physician Champion, 2019-present
Memberships: Madison County Medical Society, Medical Association of the State of Alabama, American College of Physicians
AboutMandy is originally from Brookhaven, MS; however, as a Navy spouse, Mandy has lived and worked in several states. Mandy has over 24 years of experience in the medical field, including as a Cardiac Stress Technician at Albuquerque Presbyterian, a Medical Assistant at Yale Digestive Diseases, and a Patient Services Technician at LabCorps. Mandy moved to Huntsville in 2019 and joined the Innova team in 2023. As Lab Lead, Mandy is responsible for operating and maintaining the lab equipment necessary for patient lab testing and is responsible for phlebotomist training, processes, and procedures at both offices.
Mandy enjoys putting patients at ease and helping others. Outside of work, she enjoys hiking, photography, being outdoors, going to the beach, and spending time with her three grandchildren.
East Mississippi Community College
Studies in Applied Sciences
Certified Cardiac Stress Technician
AboutKrista is originally from Charleston, South Carolina. She grew up in a military home and has lived in several states and countries before moving to Huntsville. She has a background in healthcare education as well as medical. Krista joined the Innova team in 2024 as the Clinic Support Team Manager. In this role she leads her team in the oversight of communication between patient and provider as well as referral and prescription communication.
Krista enjoys cooking, music, soccer, the outdoors and spending time with her family and fur babies.
Bellevue University
Bachelor of Science in Healthcare Management
Ross Medical University
Associates of Strategic Healthcare Management
Calhoun Community College
Certified Clinical Medical Assistant
AboutConstance is originally from Los Lunas, New Mexico, but has lived in several states due to serving over 20 years in the Air Force. She moved to Ardmore, TN in 2019 and joined the Innova team in 2024. As the Operations Manager, Constance plays an integrator role in leading and executing projects across both of Innova’s clinics.
Constance enjoys problem solving, optimizing efficiencies and mentoring others. Outside of work she enjoys boating with her family and going to her children’s sporting events.
University of Nebraska at Omaha
Master of Business Administration
University of Nebraska at Omaha
Bachelor of Science in Biology
Brittney is originally from Scottsboro, Alabama but moved closer to Huntsville several years ago. Brittney joined the Innova team in 2015 and has led the Innova team forward at the Chateau Drive location as well as our expansion to Madison. As Clinic Manager, Brittney is responsible for oversight of the Innova team as well as Innova guests. Brittney frequently works off-stage on projects, but she does still serve guests in clinic as well. On a calm day, you might catch her walking back from the Starbucks next door.
Brittney enjoys helping others and caring for patients, doing what she can to make their day better. Outside of work she enjoys spending time with her family and reading.
Kaplan University
Bachelor of Science in Business Administration
Northeast Community College
Certified Medical Assistant
AboutKatie is originally from a small town in Kentucky. Katie worked as a Registered Nurse at Huntsville Hospital for Women and Children at Labor and Delivery for 4 years. She also worked as a Graduate Teaching Assistant for UAH’s College of Nursing while obtaining her master’s degree to become a nurse practitioner. Katie and her husband Wil have 2 small boys and 2 dogs. She enjoys spending time on their family’s farm, reading, exercising, and cooking.
Katie is passionate about educating patients so they can feel empowered about their health and valued as a person, not just a patient. She enjoys educating about the importance of a healthy lifestyle to assist in disease prevention.
University of Alabama in Huntsville
Master of Science in Nursing, 2022
Murray State University
Bachelor of Science in Nursing 2018
AboutChase grew up in Russellville, Alabama. Chase worked as a registered nurse for over 4 years with cardiac surgery patients at Huntsville Hospital prior to pursuing her masters degree at UAH. She has experience in the urgent care setting treating pediatrics and adults as well as geriatric patients in nursing home settings. Chase has two young daughters with her husband Tom who works as an engineer in Research Park. During her spare time, she enjoys riding her horse Stella, walking her standard poodles Jake and Roxy, cheering for the Georgia Bulldogs and attending concerts.
“To change the world, start with one step. However small, the first step is the hardest of all. Once you get your gait, you’ll be walking tall.” -Dave Matthews Band
University of Alabama in Huntsville, Huntsville, AL Masters of Science, Family Nurse Practitioner 2017
University of Alabama in Huntsville, Huntsville, AL Bachelor of Science in Nursing, Cum Laude 2013
University of Alabama in Huntsville, Huntsville, AL Bachelor of Science in Biological Science, Cum Laude 2011
David Uptagrafft is the CIO and Director of Healthcare Experience at Innova Primary Care where he oversees financial performance as well as strategic quality and patient experience programs for the clinic. Innova’s mission is to mend people and standards for healthcare in our region through the practice of individualized medicine, the development of trusted patient relationships and the aggressive adoption of new technologies to improve population health management. Innova Primary Care has been recognized for innovative leadership and quality by Blue Cross Blue Shield of Alabama, KLAS, The University of Alabama in Huntsville, NCQA, the Huntsville Madison County Chamber of Commerce and the Consortium for Southeastern Hypertension Control (COSEHC).
Previously, David spent seven years providing software product management and business consulting services with SunGard Financial Systems (now Fidelity Investment Services). His emphasis during this time was on building distributed international software development and support teams for cloud-based wealth management systems and integration of third party software solutions as companion offerings to products. During his time at SunGard David completed his Project Management Professional certification.
David also served as Vice President and Manager of Online Services for Hancock Fabrics Inc, participating in the development and launch of an ecommerce website recognized by Internet Retailer Magazine as one of the top 500 sites nationally at the time. Additionally, David designed and oversaw the development of the integrated distribution center inventory system for franchisees and customers.
University of Alabama in Birmingham
Master’s of Business Administration with emphasis in Information Technology
Mississippi State University
Bachelor of Business Administration in Business Information Systems
Dr. Logan Staples grew up in Dadeville, Alabama and specialized in Family Medicine. As a physician, he strives to empower each patient to pursue mental, physical and social well-being through continuity and relationship. He feels called to use his gifts and talents to impart empathy and expertise in every patient interaction. Dr. Staples enjoys backpacking, exercising, board games and music. He and his wife Savannah enjoy traveling and taking their two golden retrievers, Lily and Juno, on adventures with them.
UAB Huntsville Family Medicine Residency Program
Huntsville, AL July 2020-June 2023
Ross University School of Medicine
Portsmouth, Dominica 2015-2019
Berry College, Rome, GA
B.S., Biochemistry, 2015
AboutLeah is originally from Tuscaloosa, Alabama. In 2022, she received her Master of Science in Nursing from the University of Alabama in Huntsville. Leah has experience as a nurse practitioner in the urgent care setting. Prior to becoming a CRNP, Leah worked as a Registered Nurse in the Emergency Department at Madison Hospital and the PACU at Huntsville Hospital. Leah and her husband, Garrett, were married in 2005 and have two children. Leah enjoys traveling, sports, going to concerts, and reading but mostly spending time with her family and friends.
Leah’s interests include empowering and supporting patients in some of their most vulnerable times. Leah is passionate about providing education with a focus on disease prevention and health promotion to improve health outcomes for patients at Innova and the surrounding communities.
The University of Alabama in Huntsville
Master of Science in Nursing- Family Nurse Practitioner, 2022
The University of Alabama in Huntsville
Bachelor of Science in Nursing, Summa Cum Laude, 2020
Calhoun Community College, Decatur
Associate Degree in Nursing, 2018
AboutMichelle was born and raised in Madison, AL. She specializes in Family Medicine and chose Family Medicine because she is passionate about preventive health and wellness. She enjoys building lasting relationships with patients, so they are able to understand their overall health and wellness and have the tools to be the best version of themselves through continuing health prevention and promotion. Michelle has worked at Women’s and Children’s Hospital and has a background in Women’s Health with a continued interest in learning the best ways to care for his population. Michelle has been married to her husband, Kevin, for 7 years. They have 1 daughter, Merritt. Michelle enjoys spending time with her husband and daughter. They enjoy attending sporting events, especially baseball and football. Michelle enjoys being active and going for walks around her neighborhood in the evenings.
Michelle and her family are active members of their local church, in which they volunteer in the nursery and are involved in connect group classes.
UAH MSN Family Nurse Practitioner, Huntsville, AL, 2023
UAH BSN Registered Nurse, Huntsville, AL, December 2013
AboutMadison is from Owensboro, KY and graduated from the University of Kentucky with a Bachelor’s of Science in Nursing. She moved to Huntsville, Alabama after graduating and worked as a Registered Nurse in the Surgical Trauma ICU at Huntsville Hospital for 4 years. Madison received her Masters of Science in Nursing Education and her Post Masters Certificate as a Family Nurse Practitioner from the University of North Alabama. She taught as a nursing clinical instructor at the University of Alabama in Huntsville while in graduate school.
Madison choose family medicine because she enjoys developing long-term working relationships with each patient. She enjoys working with patient’s of all ages while educating and developing a plan for a variety of health concerns. She is passionate about educating patients on health promotion, disease prevention, and managing their current conditions.
Post-Master’s Certificate Family Nurse Practitioner, University of North Alabama, Florence, Alabama, 2023
Master of Science in Nursing Education, University of North Alabama, Florence, Alabama, 2022
Bachelor of Science in Nursing, University of Kentucky, Lexington, Kentucky, 2019
AboutKristin is a local, born and raised in Huntsville, Alabama. She is a Family Medicine Nurse Practitioner. She chose family medicine because she enjoys taking care of people of all backgrounds and enjoys helping patients manage a variety of health concerns. She enjoys partnering with patients to improve their health and prevent diseases. Kristin was an oncology nurse for 10 years before becoming a Medicare nurse navigator at Innova Primary Care in 2017. She is especially passionate about caring and advocating for the needs of older adults, managing chronic conditions, and cancer screening and prevention.
Kristin has been married to her husband, Gene since 2004. Together they have one beautiful daughter, Isabella. Kristin enjoys spending time with her husband and daughter. On vacation you’ll either find her with her toes in the water on a beach somewhere or taking in the magic at Disney World! Her family is very active in their local church and they enjoy serving together in many different areas of the ministry.
MSN, University of Alabama, Huntsville, 2023
BSN, University of Alabama, Huntsville, 2007
AboutDajah is originally from New Orleans, Louisiana. Dajah primarily grew up in Orleans Parish until moving to Madison, AL, in 2008, which she has since called home. Dajah is a proud graduate of Bob Jones High School. She specializes in Family Medicine with an interest in Adult and Geriatric Care. In addition to her desire to nurture her patients back to health, Dajah focuses on preventive health care. She believes that preventive health care is vital to her patients’ care plans. It considerably reduces the risks of adverse health problems and, most importantly, aids in securing her patients with a better quality of life.
Dajah is a proud dog mom to her goldendoodle, Josiah, whom she loves to pamper and take long walks with. She enjoys spending time with family, going on vacations, listening to music, art, and volunteer work.
Master of Science Degree – Nurse Practitioner – Herzing University, Menomonee Falls, WI, 2019
Bachelor of Science Degree – Nursing – Herzing University, Menomonee Falls, WI,
Associate of Science Degree – Nursing – Calhoun Community College, Tanner, Al, 2016
Dr. Wells grew up in Huntsville, Alabama and completed her residency training at the University of South Carolina. She is board certified in Family and Lifestyle Medicine. Dr. Wells enjoys providing preventive care counseling and guiding motivated patients towards a healthier lifestyle. She and her husband Derek, a Pulmonary & Critical Care physician, enjoy spending time with their animals, hiking, gardening, and traveling.
Prisma Health-Midlands/University of South Carolina School of Medicine Family Medicine Residency
Columbia, SC 2019
University of Alabama School of Medicine
Birmingham, AL Doctor of Medicine, 2016
University of Alabama, Tuscaloosa, AL
B.S., Biology, summa cum laude 2012
“As a physician, the core values that I strive to offer my patients are: integrity, compassion, and clinical excellence. I have always believed that a vocation is where your deepest talents meet the world’s deepest needs, and I find this calling in practicing medicine. At the foundation of primary care, there is relationship. We invite you to enter our medical home at Innova Primary Care and hope that you will find a healing relationship here with us.” – Dr. Kelly Diaz, MD –
Dr. Diaz is originally from St. Louis, MO. She specializes in Family Medicine. She is married to Carlos, an engineer at NASA, and enjoys spending time with her family, cooking, gardening, and writing poetry. Dr. Diaz is fluent in Spanish and Portuguese and enjoys travel and service abroad. Dr Diaz sees patients primarily ages 12 and up.
UAB Huntsville Family Medicine Residency Program
Vanderbilt University School of Medicine
Vanderbilt University
Bachelor of Arts in Spanish & Portuguese and Medicine, Health & Society
Chief Resident 2018 – 2019
Outstanding Teaching Resident Award 2018
Kelley considers Huntsville, Alabama to be her hometown. Kelley received bachelor degrees in Biology and Nursing before working at Huntsville Hospital in the Surgical Trauma ICU as a Registered Nurse. Kelley received her Master of Science in Nursing as a Family Nurse Practitioner in 2015 from the University of Alabama in Huntsville. She and her husband Michael, a chemist, were married in 2012. Together they enjoy the outdoors, family, friends and their dogs.
Kelly enjoys educating her patients on how to implement a healthy diet and exercise to assist in disease prevention. Her other interests include working with pediatric patients as well as providing patient education.
University of Alabama at Huntsville
Master of Science in Nursing, December 2015
University of Alabama at Huntsville
Bachelor of Science in Nursing, Summa Cum Laude, December 2013
University of Alabama in Tuscaloosa
Bachelor of Science in Biology, May 2008
Megan is from Huntsville, AL and graduated from the University of Alabama in Huntsville with her Bachelors of Science in Nursing in 2013 and her Masters of Science in Nursing in 2019. Prior to becoming a CRNP, she worked for 6 years as a critical care RN. She has worked in various ICUs including Surgical Trauma, Neuro, Cardiac, and Medical with multiple years of travel nursing experience. In 2018 Megan married her husband Andy, a Neuro-ICU RN. Together they enjoy all things Disney, rafting in Colorado, traveling to new places, and spending time with their dogs, Bo and Poppy.
Megan is passionate about disease prevention and health promotion across the spectrum, with a special interest in cardiac disorders. She also enjoys providing care to patients in the geriatric population.
University of Alabama in Huntsville
Master of Science in Nursing, December 2019
University of Alabama in Huntsville
Bachelor of Science in Nursing, December 2013
Shelby is from Huntsville, Alabama and worked in Labor and Delivery at Huntsville Hospital for 3 years prior to becoming a provider at Innova. She worked in the Faculty and Staff Clinic while in graduate school at UAH. Shelby is married to Tripp, who works in Finance. Shelby enjoys spending time with her family and traveling.
Shelby is passionate about health promotion, education and disease prevention across the patient spectrum, with a special interest in women’s health.
University of Alabama in Huntsville
Master of Science in Nursing, 2021
University of Alabama in Huntsville
Bachelor of Science in Nursing, 2018
Haley is originally from Hazel Green and worked as a Registered Nurse in the Emergency Department at Crestwood Medical Center for 3 years. Haley was a Graduate Teaching Assistant for UAH’s College of Nursing while obtaining her graduate degree. Haley is soon-to-be married to Jake, who works in Business Management. Haley enjoys exercising, traveling, and spending time with family, friends, and her kitty cat Charlie.
Haley is especially passionate about diagnosing and treating cardiac diseases.
University of Alabama in Huntsville
Master of Science in Nursing, 2021
University of Alabama in Huntsville
Bachelor of Science in Nursing, 2018
Angie is originally from Butler, Alabama and graduated in 2013 with a Master’s of Science as a Clinical Nurse Specialist from the University of Alabama in Huntsville. In 2015 she received her Post Masters Certificate as a Family Nurse Practitioner. Prior to becoming a CRNP she worked as a nurse in the Surgical Trauma ICU at Huntsville Hospital and taught as a nursing clinical Instructor at the University of Alabama in Huntsville. Angie is married to Michael, a Software Engineer on Redstone Arsenal. They are parents to 5 children and enjoy spending time together as a family.
Angie’s interests include managing and educating patients on diabetes care. She also enjoys caring for special needs children and adults as well as providing geriatric care.
University of Alabama at Huntsville
Post Masters Family Nurse Practitioner, December 2015
University of Alabama at Huntsville
Masters of Science in Nursing, December 2013
University of Alabama at Huntsville
Bachelors of Science in Nursing, May 2001
Amy is originally from Lubbock, TX and graduated in 2014 with her Masters of Science in Nursing from the University of Alabama in Huntsville as a Family Nurse Practitioner. Prior to becoming a CRNP, Amy served eleven years as an Aerospace Medical Service Technician in the United States Air Force before obtaining her Bachelors of Science in Nursing in 2011. She worked for several years in a local Family Practice office as a registered nurse and has taught as a nursing clinical instructor at the University of Alabama in Huntsville. Amy is married to her husband Robert who is a Cybersecurity Engineer on Redstone Arsenal. They have three daughters. Outside of her time serving our patients, Amy enjoys watching football and soccer, reading, and spending time with her family and friends.
Amy interests include women’s health and management of chronic conditions.
University of Alabama at Huntsville
Master of Science in Nursing, December 2014
University of Alabama at Huntsville
Bachelors of Science in Nursing, Summa Cum Laude, December 2011
United States Air Force
Medical Service Apprentice Course, November 2000
Allison is from Huntsville, Alabama and graduated from the University of Alabama in Huntsville in 2015 with a Bachelors of Science in Nursing. She worked in the Neuro Intensive Care unit at Huntsville Hospital for 4 years. Allison obtained her Masters of Science as a Family Nurse Practitioner from the University of Alabama in Huntsville. She taught medical surgical nursing as a clinical instructor while in graduate school. Allison is married to Jason, a Mechanical Engineer locally. Allison enjoys running, spending time with her family and dogs.
Allison is passionate about health and wellness, and enjoys educating patients on ways to improve overall health and wellness. She enjoys working with patients of all ages and the management of chronic conditions.
University of Alabama at Huntsville
Master of Science in Nursing, December 2018
University of Alabama at Huntsville
Bachelor of Science in Nursing, Cum Laude, May 2015
Dr. Bowers grew up in Madison and is a graduate of Bob Jones High School. She went to the University of Alabama at Birmingham (UAB) for undergraduate degrees in Biology and Spanish and then to UAB for medical school. She graduated from UAB Huntsville’s Family Medicine Residency and completed a fellowship in Family Medicine Obstetrics from the University of Alabama in Tuscaloosa. She enjoys spending time with family, traveling, going to local events, and attending her home church. She is excited to return home to Madison and join the Innova Primary Care team!
Primary care is the versatile, relational practice of medicine that walks with patients along their health journey. For ideal health, a partnership approach takes the challenges, goals, expectations, and questions of the patient and provides support, education, options, and healing through robust team-based care. Dr. Bowers is excited to join Innova Primary Care where healthy Care Team-Patient partnerships are fostered and prioritized.
University of Alabama College of Community Health Sciences
Fellowship in Family Medicine Obstetrics
Tuscaloosa, AL 2021 – 2022
UAB Huntsville Family Medicine Residency
Huntsville, AL 2018 – 2021
University of Alabama at Birmingham Heersink School of Medicine
Birmingham, AL 2014 – 2018
University of Alabama at Birmingham
Bachelor of Science in Biology and Bachelor of Arts in Foreign Languages and Literature
Birmingham, AL 2010 – 2014
Kendall is from Huntsville, AL, and received her BSN from Samford University in 2018. In 2023,she completed her Master of Science as a Family Nurse Practitioner at the University of Alabama in Tuscaloosa. Kendall worked as a Registered Nurse in the Surgical Trauma ICU at Huntsville Hospital for three and a half years before moving to the Women’s and Children’s preoperative unit in 2022. Kendall and her husband, Branson, were married in 2019 and enjoy spending time with family, friends, and their two dogs.
Kendall is passionate about relationships and excited to develop long-lasting patient partnerships. She is especially interested in disease prevention through lifestyle modifications and health promotion.
University of Alabama in Tuscaloosa
Master of Science in Nursing-Family Nurse Practitioner 2023
Samford University
Bachelor of Science in Nursing, Summa Cum Laude, May 2018
Bachelor of Science, Magna Cum Laude, May 2017
Dr. Donahue grew up in Harvest, AL and specializes in Family Medicine. Dr. Donahue prioritizes empathy in his care of patients as well as developing long term relationships with his patients. He chose to specialize in Family Medicine because he wanted to be able to help the broadest range of people while developing long term trusting relationships with his patients.
He went to medical school at the University of South Alabama in Mobile. He completed his residency training at UAB in Huntsville. He is married to Jessica, who is a first grade teacher. They enjoy reading, hiking, board games (some of his favorites are Dominion and Spirit Island), and spending time with friends and family. Dr. Donahue and Jessica have a little dog, Ellie, who is as cute as she is dumb.They are both very excited to be back in the Huntsville area.
UAB Huntsville Family Medicine Residency
Huntsville, AL 2020-2023 – Recruitment Chair 2021
University of South Alabama School of Medicine
Mobile, AL 2016-2020
Auburn University, Auburn, AL
B.S., Biomedical Sciences, 2016
“Patients seek the aid of physicians for assistance in ending their suffering. Suffering can come in many different forms but for the one experiencing it, it is painful. I hope to center my practice on assisting my patient to end their own suffering. That could involve you taking a medicine prescribed, changing your diet, ending an addiction, understanding more about your disease, adjusting your lifestyle to prevent further illness or even questioning your stressful thoughts. In my experience, physicians can provide sound medical advice but it is up to you, the patient, to take charge of your own physical and mental health.” – Dr. Brooke Uptagrafft –
Dr. Brooke Uptagrafft grew up here in Huntsville and returned home to her home in 2011 to open her primary care practice. Dr Uptagrafft graduated from Grissom High School, then Mississippi State University and received her medical degree from The University of Alabama in Birmingham (UAB). She completed her residency at St Vincent’s East specializing in Family Medicine. She operates Innova Primary Care alongside her team of Doctors and Certified Registered Nurse Practitioners (CRNP) with the goal of mending patients and mending standards in our community.
St Vincent’s East Family Medicine Residency Program
Birmingham, AL July 2008-August 2011
University of Alabama School of Medicine
Birmingham, AL M.D., July 2004-May 2008
University of Alabama School of Medicine
Birmingham, AL M.D., July 2004-May 2008
Mississippi State University, Starkville, MS
B.S., Biochemistry, summa cum laude August 1999-December 2003
Julie is originally from Toledo Ohio. As the only northern-born member of her family, she returned to the southern fold to study at Clemson University, eventually settling in Huntsville. Julie joined the team in 2022. As Clinic Support Lead, she facilitates information services, such as appointments, referrals and prescription communication.
Personal interests:
Outside of work, Julie enjoys painting and the fiber arts. She also belongs to three lovely cats.
Clemson University
Bachelor of Arts, Psychology
Bachelor of Arts, Sociology